Friday, April 29, 2016

This Week in Social: The Latest News, Trends and 5 Eye-Opening Stats You May Have Missed


The social media world moves incredibly fast and to help you stay up to date, we thought we'd round up some of the latest news, trends, research, and statistics that caught our attention this week.


From Twitter redefining itself and some big news from Facebook to new features on Pinterest and Periscope, it's been an exciting week.


Let's get started!



pablo (52)


What's new in social this week


Want to jump to a particular story? Try clicking one of the headlines below:




Facebook reaches 1.65 billion monthly users


facebook-mau


In its Q1 2016 earnings report, Facebook announced it has now reached. 1.65 billion monthly users. That figure means Facebook grew 3.7%, from 1.59 billion monthly users last quarter (Q4, 2015).


The social network's daily active user count has also grown significantly. It reached 1.09 billion daily active users in Q1, compared to 1.04 billion in Q4 2015, a 4.8% increase.


fb-dau


Twitter is no longer a social network


Highly alert Twitter users noticed it's now categorizing itself very differently. In an update on April 28th, Twitter now sits in the News category rather than Social Networking.


This change moves Twitter away from apps like Snapchat, Facebook and Messenger in the App Store and the switch also boosted the app to the #1 spot in the News category (it was previously sat 6th in Social Networking).


twitter


Ranking #1 in a category could be a nice boost for Twitter, and could help attract new users who want to keep up with the latest news on mobile. Being ranked #1 will also help with App Store visibility and could lead to more organic downloads.


Could this be a sign of a significant shift for Twitter? Or maybe an experiment to see how App Store categories and rankings affect downloads? Keeping an eye on this over the coming weeks will be interesting.


Video consumption on Snachat has doubled


Daily video views on Snapchat have now hit 10 billion. TechCruch reports that the new numbers represent a 150% increase in video consumption on Snapchat in just under a year.


In February 2016, Snapchat reported 8 billion daily video views and in November 2015, 6 billion views. That's incredible growth.


➤ For more on Snapchat, check out our 'Complete Guide to the Ghost' here.


Pinterest Featured Collections


pinterest


Pinterest has released Featured Collections, a way to keep tabs on trending topics and content. Every day, the brands, celebrities, and influencers, and Pinterest's own editor's will curate popular pins, users, boards, and searches within Featured Collections.


The Featured Collections will be localized to the UK, France, Germany, Brazil, and Japan, further strengthening the network's relationship with international users.


Periscope launches sketch feature and deeper analytics


#SocialSkim: What Facebook's Algorithm Change Means, Plus 12 More Stories in This Week's Roundup

This week's all about optimization and user experience–from the social network and brand perspectives. Facebook grabbed headlines with a big algorithm change that aims to reward high-quality content, and social media industry leaders united to stress the gravity of live video. Read the full article at MarketingProfs

#SocialSkim: What Facebook's Algorithm Change Means, Plus 12 More Stories in This Week's Roundup

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Thursday, April 28, 2016

CEOs and Social Media: What the Public Expects of Leaders [Infographic]

Nearly two-thirds of Americans say senior business leaders should have public-facing social media accounts, according to recent research from G&S Business Communications and Harris Poll. Read the full article at MarketingProfs

CEOs and Social Media: What the Public Expects of Leaders [Infographic]

from MarketingProfs Daily: Social Media http://ift.tt/1QCQwRN

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11 Ways To Engage Influencers Before Asking For Something


11 Ways To Engage Influencers Before Asking For Something


You want to get noticed by influencers don't you?


The trick is not to yell “me, me, me” over the rooftops.


Unfortunately, I see exactly this tactic nearly every day. Here's a recent email I received:


get noticed image for engage influencers


I get this exact template ALL THE TIME. It reads like this:



  1. Hey Dave – you wrote a great article (which I probably didn't read)

  2. But you forgot to link here, or linked to a poorer resource

  3. How about linking to mine, instead?


From people I have never met, who offer me nothing in return.


Now to be honest, sometimes the resources they send are great, and from time to time I'll even link to them.


But what would go SO much better would be if someone offered me something, anything related to what I'm working on.


So, in light of this movement towards depersonalization, I'm going to pitch you all on how you can engage with people BEFORE demanding something from them, as well as give you some ideas for what you can offer in that outreach email.


Here are 11 ways to build a relationship before asking for something in return.


1. Respond to their audiences' questions in comments


What do influencers value most?


Their audience, of course!


What I love (love!) is when someone sparks a discussion on my blog. Afterall, the point of writing content, lest we forget, is to spark conversation.


For example, here's a great discussion that took place on BareMetric's blog not that long ago.


great discussion on BareMetric's blog image for engage influencers


The question was originally to Josh, but the first person to answer was actually another member from the audience. Once the ice was broken, more comments flooded in.


Influencers love to see this! Do this just a few times on their blog, and they will remember you.


2. Invite them to a podcast or interview


My most successful outreach campaigns (by acceptance rate) are always requests to interview someone on our podcast.


And, not surprisingly, these are the outreach campaigns I respond to the most as well.


Invititation podcast or interview image for engage influencers


Does it surprise anyone that I have much better luck featuring someone on my podcast than asking a stranger for a link?


Probably not. In fact, I don't think I've ever turned one down myself.


People like to be featured, influencers especially. It's what got them there in the first place after all.


And afterward, you can capitalize off that new personal relationship to maybe get a link (possibly even to that very same podcast – see how it works?).


3. Send them a gift (ex. an amazon book)


Send them a gift image for engage influencers


Let's stop thinking digitally, just for a moment. We tend to default there automatically since we all work online.


But it's not all that hard to transition out of it, we just have to ask for someone's phone number, or physical address.


Here's an email I received from Sara at Socially Stacked, in which she offered me a free t-shirt in exchange for changing my link (which was already to them, she just wanted an update).


email I received at Socially Stacked image for engage influencers


Everyone loves free t shirts – especially people who went to college and lament the fact that post college they are so hard to get!


P.S. – You know what I love most about this shirt – my girlfriend likes it. Yes, it's actually a quality shirt, and it's the first time someone ever sent me a physical gift for a digital action. #remembered.


4. Buy them lunch (or offer to meet in person)


Sticking with our recent theme of non digital acts of affection, let's move onto buying launch, which I've seen recommended by not just one but two great entrepreneurs (Ramit Sethi and Neil Patel).


Buy them lunch image for engage influencers


Now you might be wondering if they have so much money and you, potentially, don't – why would you buy them lunch?


Remember, it's not about the money, it's about the gesture.


Offering to buy someone lunch is like saying, “I know your time is valuable. I'd like to treat you in exchange for spending it on me”.


This tactic will allow you to move levels above your traditional social / entrepreneurial class, and the cost of lunch (<$30) is well worth the advice (which usually costs hundreds per hour).


5. Leave them a review on Amazon or iTunes (or give them a testimonial)


Positive reviews are how many search engines work, such as iTunes, Amazon, and TripAdvisor.


Positive reviews image for engage influencers


Unfortunately they're a pain in the butt to get, because they require the person to create an account, log in, and post something after they've already received all the value there is to get.


They have no incentive to leave a review, which is why so many great products and podcasts have relatively few reviews.


So if you want to stand out in the crowd, a relatively easy way (5 minutes, seriously), is to write someone a review.


A spin on that is to send someone an offer for a testimonial. I used this recently myself by offering Drip, the email marketing software I use, a testimonial solely because I like their product so much:


send someone an offer for a testimonial image for engage influencers


About a month after I provided them with the testimonial, they demonstrated our blogger outreach software and became a customer. An unintended but welcome consequence!


6. Offer them your product for free


Speaking of products, have you considered offering yours for free?


If your product is inexpensive, or digital, this is a super simple way to get a few folks on board.


People love free swag (remember the t-shirt example).


This works great in tandem with a product review if you're marketing an eCommerce website or SaaS!


7. Endorse them on LinkedIn


The other day my partner met with a potential client. He didn't close the deal.


The reason, the client said, was because his LinkedIn profile was lacking connections.


Now, this might seem like a very arbitrary reason to ding someone (to us it did), but the point is that your online profiles matter.


They're your reputation.


And when it comes to LinkedIn, one of the ways to make it sparkle is through Skills & Endorsements.


Skills & Endorsements image for engage influencers


So, spend some time and hand out a few recommendations. It's free, and the person gets a notification when you do it!


8. Join their newsletter and respond to their questions


A tip that Brian from VideoFruit recommends is to join someone's newsletter and answer their first email.


tip from VideoFruit to join someone's newsletter image for engage influencers


As someone who has a newsletter and in whose first email is a question, I can say that people rarely take the time to answer this question and engage with me.


But I always respond when someone does.


Sign up for the newsletters of your favorite influencers and actually let them know you're following along.


9. Introduce them to someone (a potential customer, or a connection)


This is by and large the most valuable thing you can do for someone.


A valuable introduction, is, well, invaluable.


Here's an example of this happening to me just the other day:


Introduce to a potential customer image for engage influencers


In addition to helping two people at the same time, you'll also be helping yourself by tightening your own network.


And trust me, if the two people get major value out of meeting each other they will NEVER forget who made that introduction.


10. Become a case study for them


Another thing I'm looking for is successful case studies that prove the points I try to make elsewhere.


For example, if I write and publish this article about building relationships, I'd love for someone to put it into action and use one of the techniques and then let me know.


Another example is with my software – we're constantly on the lookout for success stories, and when one comes my way, you're guaranteed to get featured with a link.


successful case studies image for engage influencers


I did this recently as well with Drip in an article I wrote about how we achieved nearly 1000% ROI on Black Friday with Drip. In turn, they featured us on their blog and on Medium (note how in this example we've used multiple techniques including the testimonial and the case study to build a relationship with another software tool in our niche).


11. Send them birthday wishes on G+ or Facebook


Send birthday wishes on G+ or Facebook image for engage influencers


This last one is a fun one, but why not wish someone a happy birthday, which you can do on FB and G+.


It will make you feel good, try it!


Wrap


We've been way more successful at getting links (and many more things much more valuable than links), when we thought first about what we could give and thought last about what we could take.


I've also been much more generous giving out links and other things when the tables were turned.


How do you like to build relationships with influencers?


Guest Author: Dave Schneider is the co-founder of NinjaOutreach an all in one Prospecting and Outreach tool which was created to streamline the process of connecting with influencers. He can also be found @ninjaoutreachand his business blog SelfMadeBusinessman.


The post 11 Ways To Engage Influencers Before Asking For Something appeared first on Jeffbullas's Blog.






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Tuesday, April 26, 2016

5 Strategies for Boosting Engagement on Instagram


5 Strategies for Boosting Engagement on Instagram


A recent update to Instagram's feed sorting got marketers worried. A straight-forward chronological order will be replaced with Facebook-like algorithm that takes into account many social signals, including engagement and past likes to predict “relevancy” of posts.


While the move evoked different sentiments, the fact remains that the algorithm change is unenviable and marketers will have to adjust. To truly leverage the new algorithm to your own advantage, you will need to post content that consistently generates high levels of engagement.


The first step in identifying such content is making sure you know and understand your audience. Who are they? What do they like? What do they dislike? What are their aspirations and lifestyle? What about content preferences? You'll have answer all of these questions to truly figure out what content will rake in likes and comments.


The next step in crafting your Instagram strategy is to think about the value your content provides. (highlight to tweet) Sure, pretty pictures are dandy, but they have to evoke emotional responses and provide some sort of value. Let's examine some amazing examples of carefully crafted Instagram strategy that works.


1. Provide Inspiration


People love to be inspired. Inspiration lies behind all great things and inventions. Digital magazine Foundr understands this.


Foundr's audience consists of young entrepreneurs-movers and shakers. Naturally, it only makes sense that Foundr tries to provide inspiration through success stories, interviews, and great quotes that push their audience to keep going and pursuing their dreams.


This strategy has definitely worked for the publication. When it comes to Instagram marketing, they are a recognized authority. Their follower base of nearly 700,000 followers is the proof Foundr “gets” them.


One strategy anyone can borrow from Foundr is including a call to action on every single post they share. It can be something as simple as “double tap if you agree,” or “tag your friends,” or “let us know what you think.” This simple yet powerful strategy increases engagement because it straightforwardly asks for it.


foundrmag


2. Produce Stunning Visuals


You'd be hard-pressed to find a more visual network than Instagram. It comes as no surprise that your visuals have to be up to par. While the platform is predominantly mobile, grainy or dark images from your phone won't cut it anymore.


Take a look at National Geographic, a master of weaving together an incredible collection of photos with beautiful stories.


natgeo


You probably don't have hundreds of National Geographic photographers on staff at your company, but with a little diligence, you too can create a beautiful visual story of your brand.


Thanks to technological advances, phoneography (smartphone photography) has made amazing gains. People create startling images with their smartphones and a little help from photo editing apps and smartphone lenses. If you are not a phoneographer, you can still create great visuals with a camera or a computer and download them to your phone for use on Instagram.


3. Make Content “Snackable”


Disclaimer: Skip this section if you haven't had lunch yet. Even then, the author is not responsible for drooling all over your computer.


On Instagram, you have an instant to impress. You have one image and one caption to catch your audience's attention before they move on. It's crucial, then, to ensure your content is “bite-sized” and fun.


It would be easy for any retailer to grab an image of their products, slap a huge sale sign on it, and upload the resulting graphic to their feed. However, Whole Foods Market has found a way to make their photo collection incredibly appealing both visually and contextually. Delicious imagery is paired up with quick and easy recipes (who doesn't love those?), making their content not only pretty but actionable as well.


wholefoods



4. Create a Sense of Immediacy


Instagram has a feeling of immediacy to it, of being in the moment with a content creator. Although pretty sunsets and shoe pictures do give the feeling of being right there, these might not work so well for businesses. What does work, however, is behind-the-scenes moments, sneak peeks, and everyday scenes.


One of the most prominent marketers, Gary Vaynerchuk, knows a thing or two about creating that sense of immediacy. Every day, Gary Vee shares little snippets of his life with his followers and, at times, it cannot get much more intimate. If a multimillionaire and one of the most recognized faces in the industry can get personal and create a sense of spontaneity in his updates, so can you.


garyvee


5. Engage With Storytelling


Even though images are the main driving force behind Instagram, don't neglect to craft meaningful captions. Often, those captions will add substantial value, context, and power to your visual storytelling.


Take Humans of New York, for example. Images of regular people, not celebrities, achieve thousands of likes and comments because captions to these images tell powerful stories. I don't want to degrade the quality or skill of these powerful portraits, but I'd argue that it is the stories that accompany every single image that have such a profound effect on followers.


humansofny


These are some of the best, most effective strategies when it comes to Instagram engagement. Engagement is always the key to social media success, but with the roll-out of Instagram's latest algorithm, now is the time to focus on building an outstanding brand experience.


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Monday, April 25, 2016

5 Expert Tips for Engaging Your Webinar Audience


5 Expert Tips for Engaging Your Webinar Audience


Following up on last week's post covering my most important lessons for attracting your webinar audience, let's now pivot and focus on how to keep them engaged once they show up live as an attendee at your webinar. Next week, my final post will cover how to convert your audiences to become your customers.


For attracting your audience, I covered how to:



  1. Choose a Relevant Topic.

  2. Use Industry Disruptions to Your Advantage.

  3. Develop and Audience Profile That Aligns With Your Topic and Value Proposition.

  4. Consider External Thought Leaders as Speakers vs. Internal Company Experts.

  5. Gather and Mine Actionable Live Cycle Intelligence.


 


You can review the full post here.


In my previous post, I also mentioned that two of the five topics below each led to a million dollar sale, and asked you to guess which ones. The answers are 4 and 5.



  1. Case Study: How Merck is Using Virtual Team Building to Increase Performance

  2. How Active Rehab Protocols Reduce Post-Operative Recovery Time

  3. Smarter Streets: Case Studies for Cities and Utilities – Learn How the City of Baltimore and Washington Gas Reduced Costs

  4. Separating the Contenders from the Pretenders in the World of Oil Water Separation

  5. Culture Shock: Shake-Up Your Company, Your Store, Your People and Sales Increases Will Follow


 


Now let's get into more specifics on how you can keep your audience engaged once they show up for your webinar.


1. Deliver on What You Promised in the Webinar Invitation


While this might sound obvious, it's not too many. The webinar invitation is your contract with your audience, and keeping it will go a long way to establish your credibility and convey that you respect your audience and their time. Audiences can be very forgiving about many things, but they will quickly bail from your webinar if you don't hold up your end of the bargain, and if they sense a sales pitch, they will start to drop off like flies.


Here's an example of how a recent webinar sponsored by a software provider serving automotive dealerships was able to engage their audience by delivering on their invitation's promise.


The webinar, titled Conquest Case Study: How Performance Toyota Increased new Vehicle Gross Profits and Sales, promised to address a real pain point for automobile dealers by sharing a case study delivered by the customer who was also the dealer principal. On the webinar, the dealer principal shared how he was able to increase their average gross profits, reduce price discounts as the sales desk by more than 50%, and find the pricing “sweet spot” in his market for every new vehicle to maximize gross profit.


The dealer principal did such a credible and authentic job of covering these points, it inspired many in the audience to want to learn more and resulted in the webinar sponsor collecting over 180 leads and closing 30 new deals, with over $400,000 in annual incremental revenue.


2. Use the Invitation to Architect the Content Structure, Timing, and Flow


Start shaping the content and flow of the webinar based on the webinar invitation. First, determine the following:



  • Which of your speakers will address the problem statement? In the above webinar example there were two speakers. One was an internal executive, and the other was an external speaker (dealer principal). In this case, it made sense for the internal executive to set the stage and discuss the challenges dealerships are facing for new vehicle margins, market based pricing, and minimizing discounts.

  • Will the content be based on a case study, such as the example above by Performance Toyota, or will it be more of a tutorial on “how to” accomplish and overcome a vexing challenge, or will it be an update on changes around compliance or standards that will impact those in the audience?


 


Then it's time to create a production script to lay out the flow of the webinar. Most B2B webinars are usually scheduled for an hour, but that doesn't mean your speaker will have that entire time to present. Make sure you factor in time for the following:



  • Welcome the audience to tell them what you want them to get out of the webinar, and also provide basic housekeeping information. – 3 minutes

  • Administer an online poll to “break the ice” at the start of the webinar. – 2 minutes

  • Administer an online poll to close the webinar. – 2 minutes

  • Hold a Q&A or “Ask the Experts” session, and end with a Call To Action. – 15–20 minutes


 


Once you factor in the above, you have 30–35 minutes of talk time to be divided by your speakers. If you have two speakers, that's about 15 minutes each.


3. Coach Your Speakers to Connect With and Inspire Your Audience


The operative word is having your speaker(s) “connect” with your audience, which motivates attendees to lean in and want to learn more about your webinar topic. Keep in mind that folks who register and attend your webinar live are already interested in hearing what you have to offer. Remember they are on a journey to become better educated on how they can overcome a pain point or achieve better outcomes.


Your speakers are experts, and the best way for them to share their expertise is not to create slides and visuals that are text-heavy with a lot of facts, but to have an authentic conversation with the audience that allows them to be more conversational than simply reading bullets on a slide allows.


It's perfectly fine to be enthusiastic, but don't sell. The audience wants to hear how you overcame a vexing challenge, what your options were, what was implemented, and what the demonstrable outcomes were.


In the Performance Toyota webinar example, the dealer principal established his authenticity out of the gate by explaining his background: before getting into the car business, he was a trained engineer, which helped him realize that there had to be a better way than his current approach of developing homegrown pricing. His “pain” was exacerbated by having to use a time consuming spreadsheet which he called a “beast.” He then did his research and came upon an off-the-shelf software solution that he sensed would help get better business outcomes. Finally, he discussed how by implementing this solution, he achieved more pricing clarity, improved his gross margins by an average of $300 per car, and created greater customer satisfaction.


The takeaway is that he focused on outcomes, not product features. He was able to weave in the commercial name of the solution into the discussion and have it be a logical part of his case study.


None of these outcomes above happened in a vacuum. Read on for the other webinar components that were also critical to being able to deliver such a compelling case study.


4. Optimize Audio to Connect With Your Audience


It's as important to coach your speakers to inspire their audience as it is to ensure they connect and are clearly heard. Audio is the Achilles heel of all events, and this is even more true in a virtual event such as a webinar. (highlight to tweet) If the audience can't clearly hear what is being said, they will drift and start to multitask, and if it gets really bad, they will drop off.


Good webinar audio is a function of being able to:



  1. Optimize the audio input choices for your favorite webinar platform.

  2. Know which devices work best and which devices to avoid.

  3. Perform sound checks with each speaker to make sure that the audience is treated to great sound on webinar day.


 


You must know where your speakers will be on webinar day. If at all possible, make sure that you've done a sound check on that location beforehand. Many webinar speakers travel often. Whether they are in Beijing or Baltimore, it's important to know their environment in advance so you can have a Plan B in case they run into last minute issues, such as a slow internet connection.


Not all audio devices are created equally. Most audio input devices are telephone landline handsets or headsets, but if your webinar hosting platform provides VoIP, and you have a strong internet connection with minimum upload/download speeds of 5 Megabits/second, using a USB headset or a standalone microphone mounted on a scissor boom can really make your speakers sound like a broadcaster.


We do not recommend using speaker phones, since they create a distance between the speaker and the audience. Mobile phones or any devices that are wireless can also be spotty and run the risk of running out of battery.


To illustrate this point, listen to a brief demo of using the above devices, and make your own determination:






5. Optimize Audience Engagement With Table Reads and Dress Rehearsals


If you really want to make your webinar a great and memorable audience event, it's imperative that you budget time to get all of the speakers together to attend practice sessions, which we at WebAttract call table reads and dress rehearsals. Plan and schedule these meetings two to three weeks before you go live, preferably, either in person or virtually. Be sure to allocate at least an hour or more to each session.


I know some of you are thinking it would be hard to get your speakers to attend these sessions, but I've found that speakers really want to do a great job, no matter how busy or experienced they are. If they feel you really have their best interests in mind to make their portion the best it can be, they will gladly attend and participate with enough notice.


Even the most experienced presenters who speak for a living benefit from practicing their portions, especially during a timed read while the other speakers are on the line. A side benefit if having the speakers participate in table reads and dress rehearsals is that they create a bond and a level of comfort. All speakers are on the same page for delivering their messages. Your audience will appreciate this, too.


During these practice sessions, you can:



  • Make adjustments and tweaks, such as making sure you use multiple voices between speakers or adding a skilled moderator. This ensures your webinar is more conversational by creating a dialogue as opposed to a monologue.

  • Perform sound checks to test and optimize webinar audio.

  • Ensure the slides are visually appealing and not too busy, trying to communicate too many points.

  • Create online polls that encourage the attendees to weigh in.

  • Check if the pacing is comfortable.

  • Determine if the timing leaves enough time for a healthy amount of Q&A.

  • Ask yourself: Are we telling a great story? Would this webinar grab my attention and make me want to learn more?


 


Dress rehearsals help you make sure you've covered all of your bases, and the investment of everyone's time will pay off handsomely in helping to meet your commercial outcomes while adding value to your audience.


The most important thing to remember is to have fun and not worry about sounding scripted, as this is about connection, not perfection.


One way of knowing how well you've engaged your audience is how well you retained your audience. After delivering hundreds of webinars, our benchmark for audience retention says that you should retain 80% of the peak audience through the start of the Q&A portion. If your peak audience is 150, then 120 should be online during the last 15–20 minutes of the webinar when the Ask the Experts section begins


In my final post, we'll complete the arc from Attracting and Engaging to, finally, Converting. We'll discuss what to do after the webinar is over, so you can begin to convert your audience into becoming your customers.


Here's to your webinar success!


WebAttract has provided our Convince & Convert readers a 10% discount off any of their Master Webinar Training Courses, which you can learn more about here. During enrollment use promo code VIPHUGJAY. This offer is good until May 31, 2016.


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